Service managers face different challenges as compared with production managers

Service managers face different challenges as compared with production managers

Service managers face different challenges as compared with production managers.” (Kelemen, Managing Quality, 2005, p56). Evaluate the ‘challenges’ faced by service managers when attempting to manage quality.
avoid to use references in introduction and conclusion
The essential text in thsi module:
Kelemen, M. (2005): Managing Quality – Managerial and Critical Perspectives. Sage. London
Strongly recommended:
Dale, B.G. (2007): Managing Quality 5th Edn. Blackwell. Oxford Shelfmark:
Beckford, J.L.W (2010): Quality: A Critical Introduction 3rd Edn. Routledge. Oxford
Gemmel, P., van Looy, B. and van Dierdonck, R. (eds) (2013): Service Management: an integrated approach 3rd Edn. Pearson. Harlow

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