Learning Team Reflection
Your Learning Team is a team of managers of a customer call center for timeshare vacations.
Discuss, with your team, the types of control measures you would use to see how efficient and effective an employee is.
Hint: see the chapter reading about controls.
Discuss, with your team, the measures you would use to evaluate the entire call center. Base these measures on reesarch and be prepared to cite and references integrated literature.
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