Hospitality Leadership Reflection
Assignment
The world of hospitality is very dynamic and competitive forces are making success in this industry ever more challenging. Along with
these challenges many of today’s societal ills are being blamed on corporate
greed and many of these are being thrown on the backs of some
of the biggest hospitality organizations. However, there are plenty of great hospitality stories that need to be told.
During this semester I am asking you to read 1 recently released book rel
ated to the Hospitality Industry. Below you will find a list of
approved books with a short abstract. The report is to be approximately 1500 words (5 pages double spaced). Please read and review the
Rubric (grading form) found at the end of this document t
o ensure that you attend to all of the elements expected in this paper.
Approved Books
Peak: How Great Companies Get Their Mojo from Maslow
by Chip Conley
After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley’s compa
ny was suddenly undercapitalized and
overexposed in the post
–
dot.com, post
–
9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality,
turned to psychologist Abraham Maslow’s iconic Hierarchy of Needs. This book expl
ores how Conley’s company “the second largest
boutique hotelier in the world” overcame the storm that hit the travel industry by applying Maslow’s theory to what Conley identifies as the
key Relationship Truths in business with Employees, Customers and Inv
estors. Part memoir, part theory, and part application, the book tells
of Joie de Vivre’s remarkable transformation while providing real world examples from other companies and showing how readers can bring
about similar changes in their work and personal
lives.
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz
–
Carlton
Hotel Company
by Joseph Michelli
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz
–
Carlton Ho
tel Company. Granted unprecedented
access to the company’s executives, staff, and its award
–
winning Leadership Center training facilities, bestselling author Joseph Michelli
explored every level of leadership within the organization. He emerged with the ke
y principles leaders at any company can use to provide a
custo
mer experience unlike any other.
Chocolates on the Pillow Ar
e
’nt Enough: Reinventing the Customer Experience
by Jonathan Tisch
Want to find out how to over deliver to your customers? Interes
ted in building an experience that wows ’em and builds excitement about
your brand of service? Tisch, CEO of the Loews Hotels, knows how to build a loyal fan base. And he knows about change.
“For generations, organizations turned to traditional techniques
of advertising and marketing to connect with customers. Now those tried
–
and
–
true business tools are losing their potency.”
The Education of An Accidental CEO: Lessons Learned From the Trailer Park to the Corner Office
By David Novak
Novak is one of tod
ay’s most engaging, unconventional, and successful business leaders
—
lived in thirty
–
two trailer parks in twenty
–
three
states by the time he reached the seventh grade. He sold encyclopedias door to door, worked as a hotel night clerk, and took a job as a
$7
,200
–
a
–
year advertising copywriter with the hopes of maybe one day becoming a creative director. Instead, he became head of the world’s
largest restaurant company at the ripe old age of forty
–
seven. While David never went to business school, he did learn f
rom the greatest of
teachers and he shares what he discovered about getting ahead and getting noticed; motivating people and turning businesses around;
building winning teams and running a global company of nearly one million people; and always staying tru
e to yourself.
Food for Thought: How the Creator of Fuddrucker’s, Romano’s Mac
a
roni Grill, and
eatZi’s Built a $10 Billion Empire One
Concept at a Time
by Phil Romano
This book is a memoir of the professional life of Philip Romano and stories that go behind the creation of some 25 different restaurant
concepts. Along the way Mr. Romano shares
his personal insights as to what he thinks are important to succeed in the hospitality industry.
Setting the Table: The Transforming Power of Hospitality in Business
by Danny Meyer
As one of the most successful and creative leaders of the New York City
restaurant scene, Mr. Meyer describes the experience of growing
up wanting to be a restaurant owner and finding himself in another industry. After quitting his lucrative job and taking some courageous
risks, Mr. Meyer creates the opportunity to open the U
nion Street Café loosely developed on his view of the best of Italian and French
cuisine. With the success of this first restaurants and now the success of many other foodservice ventures Meyer shares what it takes
to be
successful in business.
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