Health sciences and medicine
Deming and Crosby theories for quality improvement in Healthcare
Quality improvement comes in many forms and has many proponents. Deming and Crosby theories are most widely used in quality improvement and in quality management.
What are the major differences between Deming’s theory of profound knowledge and Crosby’s theory for zero defects? Which one is more suited for healthcare? Justify your answer.
Do you think hospitals have succeeded in empowering employees on any of these? Or, is there still a fear of blame? Explain why empowerment and fear are mutually exclusive. How should management empower employees?
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